Privacy & Cookie Policy

In this Policy, the following terms have the following meanings:

"Cookie" means a small text file placed on your computer or device by the Site when you visit certain parts of it, and/or when you use certain features of the Site. Details of the cookies used by the Site are set out in Section 6, below.

"Personal data" means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us via the Site. This definition incorporates, where applicable, the definitions from the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

"We/Us/Our" means Dr Lavanya Dua, operating this Site.

The Site is owned and operated by Dr Lavanya Dua.

For any data protection queries, you can contact us at duawellness@gmail.com.

This Privacy Policy applies only to your use of the Site. The Site may contain links to other websites (including our third-party booking provider, Calendly, and retailers such as Amazon). Please note that we have no control over how your data is collected, stored, or used by other websites, and we advise you to check the privacy policies of any such websites before providing your data to them.

As a data subject, you have the following rights under the UK GDPR, which this Policy and our use of personal data are designed to uphold:

1. The right to be informed about our collection and use of personal data.
2. The right of access to the personal data we hold about you.
3. The right of rectification if any personal data we hold about you is inaccurate or incomplete.
4. The right to be forgotten — i.e. the right to ask us to delete any personal data we hold about you.
5. The right to restrict (i.e. prevent) the processing of your personal data.
6. The right to data portability (obtaining a copy of your personal data to reuse with another service or organisation).
7. The right to object to us using your personal data for particular purposes.
8. Rights with respect to automated decision-making and profiling.

If you have any cause for complaint about our use of your personal data, please contact us using the details in Section 12 and we will do our best to resolve the issue for you. You also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO).

Depending on how you use the Site, we may collect some or all of the following:

• Your name, email address, and phone number, if you contact us or book a consultation.
• Details you provide when booking an appointment via our booking system (Calendly).
• If you create an account or sign in as a member, your account login details and any information associated with your profile.
• Technical information such as your IP address, browser type, device type, and general location, collected automatically via cookies (see Section 6).

We do not knowingly collect any special category data (such as health information) through the Site itself unless you choose to share it with us directly, for example during a consultation booking or in correspondence with us.

Cookies are small text files placed on your device to collect standard internet log information and visitor behaviour information. This helps us understand how the Site is used and to improve it.

You can set your browser not to accept cookies, and the websites below tell you how to remove cookies from your browser. However, in a few cases, some features of the Site may not function as a result.

• www.aboutcookies.org
• www.allaboutcookies.org

Cookies used on this Site

1. All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was collected.
2. Our use of your personal data will always have a lawful basis — either because it is necessary for us to perform a service you've requested (such as booking a consultation), because you have consented to it, or because it is in our legitimate interests.
3. Specifically, we may use your data to:
   1. Provide and manage your access to the Site;
   2. Respond to enquiries or messages you send us;
   3. Manage and confirm consultation bookings made via Calendly;
   4. Manage your member account, if applicable;
   5. Analyse use of the Site to help us improve it and your experience.
4. With your permission, and where permitted by law, we may also use your data for marketing purposes, such as sending you updates about consultations, the book, or related content. We will not send unsolicited marketing and you may unsubscribe or withdraw consent at any time.
5. Third parties whose content appears on the Site (such as Calendly) may use their own cookies. We do not control the data collected by such third parties — please refer to their own privacy policies.
6. You have the right to withdraw your consent to our use of your data at any time, and to request that we delete it.

1. We only keep your personal data for as long as we need it for the purposes described in this Policy.
2. Your data will be stored securely within the UK/EEA wherever possible.
3. We take reasonable technical and organisational steps to protect the data we collect.

1. We may share your data with trusted third-party service providers who help us operate the Site and deliver our services — for example, our booking provider (Calendly) or website hosting provider.
2. We will never sell your personal data to third parties.
3. We may compile anonymised, aggregated statistics about visitors to the Site, which do not identify any individual, and may use these for internal purposes.
4. In certain circumstances, we may be legally required to share data we hold, for example where required by a court order or governmental authority.

Should our business be sold or transferred, any personal data we hold would, where relevant, be transferred to the new owner, who would be permitted to use it only for the purposes for which it was originally collected, under the terms of this Policy.

You may access certain areas of the Site without providing any data at all. However, you may need to submit certain data in order to book a consultation or access member content.

You may also restrict our use of cookies via your browser settings. Most browsers allow you to disable all or third-party cookies, though this may affect how well certain features of the Site work.

If you have any questions about this Policy, or about how we handle your personal data, please contact us at:

Email: duawellness@gmail.com

We may update this Privacy & Cookie Policy from time to time, for example if the law changes or we introduce new features to the Site. Any changes will be posted on this page, and we recommend you check it periodically.